Alufase Scaffold USA products are backed by a 100% Satisfaction Guarantee. If you are not completely satisfied, we will exchange or refund the purchase within 7 days of the sale date granted that an error was made by an Alufase Scaffold USA employee. Alufase Scaffold USA cannot authorize any return of merchandise that has been in the customer’s possession for 7 days or more.
All non-defective returns will incur an 18% restocking fee. There is no restocking fee on defective products returned in exchange for the exact same product. Also, there are no returns on custom, sale or discounted items.
You must call for a return authorization number before returning merchandise. Authorized exchange of merchandise due to customer error can be accomplished with the customer prepaying the freight. Operators standing by, (800) 615-8829.
You will be responsible for all shipping and insurance charges on returns unless otherwise indicated. We highly recommend that you insure your package. If you choose not to insure your package, and we do not accept the return, you will be responsible for any losses or damages.
All returns must be in like-new condition and must include any necessary components to be accepted. Additional charges may be assessed for items with missing components. For items that we verify to be defective, we will reimburse you for your original shipping expense. Upon our acceptance of the merchandise, the purchase price minus the 18% restocking fee will be credited to your credit card. Your refund will be issued within 30 business days from the date accepted your returned product. For more info: (800) 615-8829.